The ABC7 I-Team is investigating a Peoples Gas billing mix-up that left one local woman questioning whether her identity had been stolen after she says a stranger with the exact same name was tied to her account.
It left one local woman questioning whether her identity had been stolen after she says a stranger with the exact same name was tied to her account.It all started with two customers with the same name , and one major mistake.
When Cassandra Morrison logged into her Peoples Gas account in August, something didn't add up. "I see a bill for a different address for just under $40," Morrison said. "So, I call. They're like, 'Oh, we'll take care of it. Let me look into it.'""I log in to check my account again to pay my bill, and I now see a new bill," Morrison said. "Now, there's two sitting out there." There were multiple bills. Two addresses and two different people with the same name were tied to one account.Morrison had concerns about identity theft and wondered if she'd be on the hook for bills, which weren't hers.She says after repeated calls, emails and even reaching out through LinkedIn, she finally got answers in February. Morrison was told she would not owe the money and that it was just an error, not ID theft. But not long after, when she looked online at her account at her West Pullman address, she could still see the other stranger's account, in Bucktown. The I-Team went looking for answer and did find the other Cassandra Morrison, who lives in a building on this city's Northwest Side. She didn't want to talk on camera, but she said Peoples Gas straightened out the issue, and she no longer owes the money. The other customer in Bucktown told the I-Team her bill was forgiven because of the mix-up and not being able to see the balance. Only the other Cassandra Morrison who called the I-Team could view it. Peoples Gas told the I-Team, "A customer account was mistakenly applied to a different customer with the same name. When the customer contacted us... we removed the charge and corrected the issue. We appreciate the customer's patience and help addressing the issue." "I went into the station filed the police report had to go to headquarters to get one filed affidavit of identity theft and got it notarized all this running around to prove it wasn't mine," Morrison said. said. Experts say you should regularly check accounts online and look closely to see if other addresses could be linked to your account.Copyright © 2026 WLS-TV. All Rights Reserved.
Billing Mix-Up Identity Theft Cassandra Morrison Mystery Charges Customer Account Same Name Confusion Police Report Credit Reports Error Bucktown West Pullman I-Team Charges Removed 18900726
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Chevron executive Andy Walz suggests Americans should drive less amid high gas prices'People should try to drive less. They should try to conserve energies,' Andy Walz told CBS News. 'We should be doing that all the time. Energy's essential for people's lives, but we should conserve it.'
Read more »
Seattle's Gas Works Park construction to reduce fatal falls could start soonSeattle Parks and Rec is ordered to remove all ladders, catwalks and stairways at the Gas Works Park towers by May 15.
Read more »
Whitehouse: Trump Turning U.S. Into a ‘Gas Station Run by Gangsters that has an Army’Source of breaking news and analysis, insightful commentary and original reporting, curated and written specifically for the new generation of independent and conservative thinkers.
Read more »
Police arrest San Jose man accused of brandishing machete, connected to string of violent attacksABC7 Eyewitness News is sharing his photo because police believe there may be more victims.
Read more »
Gas prices: Five days of decreases at the pumpsThe national average price for a gallon of regular gas in the U.S. dropped for the fifth time since last Friday.
Read more »
Man broke in, doused girlfriend in gas, lit her on fire before fleeing on bike: sheriffAt the scene, authorities found a 36-year-old woman suffering from burns over roughly two-thirds of her body.
Read more »