From Covid-19 closures to limited appointment slots and even technical glitches in recent months, the Philippine Consulate General in Los Angeles has faced backlash from constituents -- many raising concerns over Philippine passport renewals.
"What we have done is to add VFS Global to our range of services so that you will have the option whether you still want to go through the appointment system of the consulate using the global appointment system or you'd rather go through VFS Global except that you will be paying a certain mark up fee because the VFS global is a third-party service provider," Philippine Consul General Edgar Badajos explained.
Since 2019, appointments at U.S. Philippine consulates had been required for passport services, dual citizenship, and notary services which all require physical presence and biometrics. Appointment slots were released monthly by the Global Appointment System, but with demand high, appointments had become difficult to secure.
"What we’re trying to do is not to do away with the demand but to able to catch up to the demand," Vice Consul General Ambrosio Enciso pointed out. "We won’t be able to tell how many more needs at a certain time so our goal is to always increase our capacity."
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