UnionBank set to finish migration of Citi-branded accounts on March 25

Union Bank of the Philippines, one of the country’s largest publicly-listed lenders, said it will complete the migration of all Citi-branded accounts to its system on March 25, 2024.

It said that upon account migration, customers would get full access to more benefits like more funds transfer options with Instapay and PESONet, hassle-free mobile check deposit, online foreign exchange anytime, anywhere and free ATM withdrawals anywhere in the world, while continuously enjoying the existing benefits of their cards and accounts such as having access to installments, bills payments, and other features.Card transactions and due date will remain the same.

Customers should use UnionBank or UnionBank of the Philippines as the biller whenever they pay for their cards via online transfer from another bank, payment centers, or check payments.Ahead of the migration date, customers with Citi debit cards and checking accounts will receive new UnionBank debit cards and checkbooks with new design, respectively, which will be ready for use after account migration.

For those with only one investment account, account number will still be the same. All unused rewards points, miles, or rebates will remain intact and will be transferred to the UnionBank systems.UnionBank systems will temporarily go offline from 7 p.m. of March 22 to 9 a.m. of March 25 to fully migrate all Citi-branded accounts and update the various functionalities of its systems.UnionBank finalized its acquisition of Citi PH’s retail operations in 2022.

The agreement also includes the transfer of around 1,540 consumer bank and supporting staff members from Citi to UnionBank.

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