Restaurant Brands International, which owns the three brands, said Tuesday that it is planning to modernize the drive-thru experience at over 10,000 restaurants in North America by the middle of 2022.
Drive-thrus have become increasingly important to restaurant chains during the pandemic, when dining rooms have closed or are operating at reduced capacity because of restrictions and more customers are ordering delivery or taking meals to-go. In the three months that ended on September 30, sales at Burger King restaurants open at least a year fell 7%. At Tim Hortons, which has been hit by the sudden lack of a morning commute as many people work from home, sales at restaurants open at least a year dropped 12.5% for the quarter.Total revenue fell about 8% to $1.3 billion in the third quarter.
Burger King has been working on new restaurant designs for a few years. Last month, the chain unveiled two new restaurant designs with features like triple drive-thrus, burger pickup lockers and smaller dining rooms.
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