But between 2019 and 2022, groups of Tesla employees privately shared via an internal messaging system sometimes highly invasive videos and images recorded by customers’ car cameras, according to interviews by Reuters with nine former employees.Some of the recordings caught Tesla customers in embarrassing situations. One ex-employee described a video of a man approaching a vehicle completely naked.
One ex-employee also said that some recordings appeared to have been made when cars were parked and turned off. Several years ago, Tesla would receive video recordings from its vehicles even when they were off, if owners gave consent. It has since stopped doing so. Since about 2016, Tesla has employed hundreds of people in Africa and later the United States to label images to help its cars learn how to recognize pedestrians, street signs, construction vehicles, garage doors and other objects encountered on the road or at customers’ houses. To accomplish that, data labelers were given access to thousands of videos or images recorded by car cameras that they would view and identify objects.
Another said: “I’m bothered by it because the people who buy the car, I don’t think they know that their privacy is, like, not respected … We could see them doing laundry and really intimate things. We could see their kids.” In its Customer Privacy Notice, Tesla explains that if a customer agrees to share data, “your vehicle may collect the data and make it available to Tesla for analysis. This analysis helps Tesla improve its products, features, and diagnose problems quicker.” It also states that the data may include “short video clips or images,” but isn’t linked to a customer’s account or vehicle identification number, “and does not identify you personally.
In February, the Dutch Data Protection Authority, or DPA, said it had concluded an investigation of Tesla over possible privacy violations regarding “Sentry Mode,” a feature designed to record any suspicious activity when a car is parked and alert the owner. Musk’s future vision is eventually to offer a “Full Self-Driving” mode that would replace a human driver. Tesla began rolling out an experimental version of that mode in October 2020. Although it requires drivers to keep their hands on the wheel, it currently offers such features as the ability to slow a car down automatically when it approaches stop signs or traffic lights.
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