An inquiry brief from the Senate said both resolutions took note of a 2021 Commission on Audit report, which found that Dermalog supposedly did not fully deliver on its end of the project.
The resolutions of Pimentel and Marcos sought to look into “unresolved issues” that may have caused the sluggish processing of documents in securing driver’s licenses, as well as the inaccuracies in the database of the Dermalog-made Land Transportation Management System. “An investigation is, therefore, necessary for LTO to clarify and explain the details of the full payment made to its IT provider despite unresolved issues, which are now affecting its services,” the brief said.
The lingering issues, it noted, may lead to a violation of the procurement and auditing rules that may be injurious to the government and the whole country.Review of process and rationale behind the full payment made by LTO to its IT provider despite unresolved issuesAssessment of benefits or drawbacks of the joint venture on the overall customer experience of LTOReview of contracts and agreements entered upon by LTO and its IT provider.
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