Public service goes digital in Makati

Another big task, however, was to build up the database needed to make various tech solutions work. As such, the Makatizen ID card was launched, allowing the city to generate pertinent data without having to rely on the Philippine Statistics Office.

“Everything is within their fingertips and it’s within the comfort of their homes,” Binay said. “The payments of taxes, we had to rush it to be able to accommodate our taxpayers this year,” Binay said, adding that the city would not be able to encourage its constituents to pay taxes if they would have to fall in line to do it during this pandemic.Even prior to the pandemic, the Makati LGU has been working with tech giant Cisco on more digitalization initiatives.

Binay sees this solution making inventory management easier, eliminating risks of vaccine theft, as human intervention will be minimized in tracking vaccine distribution. But even when face-to-face classes resume, Binay said Makati could still use Konektado to reach out to out-of-school youth or kids who have difficulty going to school.The partnership with Makati is part of Cisco’s digital acceleration program UGNAYAN 2030, a collaboration framework with government leaders, industry and academia aimed at building greater digital resilience by unlocking the value of digitization in the Philippines.

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