PLDT Fibr users urged to report suspicious internet disconnections involving sketchy contractors

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The initiative came after the telco giant received reports of Fibr users being disconnected from their service without notice.

PLDT’s advisory came after some social media users reported of having their fiber connection being disconnected without notice.note that a Facebook user on August 10 shared an incident of disconnection without notice four weeks ago. He repeatedly sought for PLDT’s assistance and was informed by a technician that someone had disconnected their Fibr connection.

The Facebook user was quoted as writing: “Same thing daw ‘yung nangyari sa kapitbahay namin, nung nag-check ng technician sa end naman nila, saying na tinanggal ‘yung kanila at pinalit ‘yung samin, and ‘yung previous na technician na nakausap nila.”shared his experience “around October last year” wherein he reportedly heard the technician said that “contracts” had cut off his line from the network access point box a few blocks away from their house.

This prompted renewed reliance on home internet connections, with some applying to have fiber optic services for faster internet than the regular DSL or direct subscriber line relying on telephone lines. Having a fiber internet connection allows the user to surf the internet through fiber optic cables which send data to and from the user’s computer byA retired electrical engineer said that fiber optic cables carry “light very well over relatively long distances with low attenuation and distortion of the light signal,” making it superior to a DSL connection.Frank Cornett

 

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