PHL still Asia’s BPO engine, but down in offshoring rank | Dennis Estopace

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While the Philippines remain among the top 12 countries attractive as potential locations for offshoring services, it may be losing to its Asian neighbors, a report by Kearney Inc. revealed. Know more:

WHILE the Philippines remain among the top 12 countries attractive as potential locations for offshoring services, it may be losing to its Asian neighbors, a report by Kearney Inc. revealed.

“However, it slipped three spots in this year’s GSLI [Global Services Location Index] [from nine to 12], primarily because of the rise of Mexico and Colombia as nearshore capability centers with proximity to the United States,” a statement from Kearney read. “In an era of rapidly evolving global business landscapes, business services like information technology, BPO and engineering are increasingly being delivered across borders as companies seek to reduce costs, scale talent and increase efficiency by utilizing the global talent base,” Kearney’s statement read.

Kearney said that with the growing demand for technologies such as artificial intelligence, machine learning, the Internet of Things and automation, the demand for a skilled workforce in the Philippines is also growing.

 

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