Osaka launches volunteer program to assist tourists

According to the Osaka Convention and Tourism Bureau, they are the prefecture’s first certified volunteers to offer assistance to foreign visitors on the city’s streets.On Sept. 3, volunteers gathered in Chuo Ward, Osaka, to commemorate the launch. At an inauguration ceremony, participants put on their new uniforms — blue happi jackets.

Services are offered in 11 languages including English, Chinese, Korean, Vietnamese, Arabic and Portuguese. About half of the volunteers are students, including international students. The volunteers work mainly on weekends, with teams of two covering the Minami district around Osaka Metro’s Nanba Station. They plan to actively approach foreign tourists and others who appear lost. Armed with tourist maps, iPads, radios and other tools, they offer explanations on things such as how to buy tickets, how to get to places, and where famous tourist attractions are located. They can also provide evacuation information in the event of a disaster.

Moaz Mohsen, 28, who lives in Suita, Osaka Prefecture, came to Japan from Egypt with his family about 20 years ago and will offer assistance in English and Arabic.

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