rebates by November for customers in the southern part of its concession area—for “unusual and prolonged” service interruptions over several months.
Ty said MWSS investigations showed Maynilad was unable to provide 24/7 water supply at a minimum pressure of 7 pounds per square inch for at least 15 days to several customers in Las Piñas City, Muntinlupa City, Parañaque City, and the Cavite province during the period. It also serves the municipalities of Kawit, Noveleta, and Rosario, as well as the cities of Bacoor and Imus, in Cavite province.
Ty said a public information drive is scheduled next month to ensure that affected customers are aware they are entitled to a rebate, with Maynilad given until December to submit a report on the matter. “Our ability to provide uninterrupted water service during the period was severely hampered by the unprecedented extent of the algal bloom that altered the raw water quality in Laguna Lake,” it said in a separate statement sent to GMA News via mobile message.
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