The Information Technology and Business Process Management sector has exceeded its growth target for amid the implementation of work from home setup and the country's continued recovery from the COVID-19 pandemic.
“This double-digit growth validates what we had projected—that 2021 performance was beyond recovery; it marks a resurgence for the Philippine IT-BPM sector,” Jack Madrid, IBPAP president and CEO, said. Madrid said the upsurge may be attributed to pent-up demand from global customers; higher confidence in WFH setups by clients in contact centers and business process services, and growth in emerging sub-segments like e-commerce, fintech, healthcare, and technology.
IBPAP appealed for the legislation of measures that would allow long-term implementation of hybrid work given in countries like India, Poland, and Malaysia.
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