MANILA, Philippines – Grab Philippines clarified on Tuesday, November 15, that there had been “structural changes” in the way its delivery partners were compensated – thus giving some the impression that they were not earning as much as they should – but there were in fact no major changes in the amount they took home.
“We are looking out for all our delivery partners. That’s actually part of our own KPIs : how much they earn, what do they earn on a per-hour, per-day basis. We really care about that,” she said.held by nearly 100 Grab delivery riders in Cebu City on November 10 to raise concerns over alleged cuts in delivery pay and a lack of dialogue between riders and the platform’s management.
When asked about the limited consultations between Grab drivers and management, Vera-Cruz said they hold a forum with drivers every day.to reach Grab,” Vera Cruz said. “As a consumer, because life is getting harder, you of course want to lower deliveries. As drivers, they want higher deliveries,” Vera Cruz said. “You have to balance it all the time.”Tuesday’s briefing was held alongside an event attended by thousands of riders and their families who signed up for Grab’s social protection program.
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