GLC CEO highlights cloud revolution in communication at CloudxOS | BMPlus

TeLavi, a unified communications telephony solutions platform, took part in CloudxOS 2023, an innovation summit focused on technologies that accelerate digital transformation. GLC was represented by its Chief Executive Officer, Erwin Co, who delivered a keynote titled “Business Digital Transformation through Cloud Communications.”

These challenges, Co pointed out, fall under the bigger challenge of providing modern, seamless communication, which is key in enabling remote and hybrid work. At the same time, it plays a crucial role in assisting companies as they try to meet customer expectations centered around exceptional service provided in omnichannel modes.

For instance, businesses using the cloud get easier access to the latest technologies, like artificial intelligence and automation, without necessarily building physical infrastructure. Companies also gain flexibility, as they can scale their cloud use and the services they will avail of depending on their needs and IT budgets. They can even customize their applications and access these anywhere as long as there is an internet connection.

Co cited as an example a retail company Telavi helped. This company was having problems with telephone connections that made it difficult for customers to get in touch. In order to help this retailer, Telavi deployed its Unified Communications–Cloud Telephony System to route delivery calls to the right branch for faster and more convenient ordering. TeLavi also assisted a bank with its communications-related issues. This bank already had a website with all its contact details featured on it.

Source: News Formal (newsformal.com)

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