DTI lists three top customer complaints - BusinessMirror

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The Department of Trade and Industry (DTI) bared the top three complaints it had received from consumers. These are defective products, false advertising, and poor customer service.

platform,” Cabochan stressed.nakikita naman natin na hindi naman pala iyan sakop sa… iyon sinasabi nating dapat magiging ano, ’yung mayThis, she said, gives them the power to obtain the details of the platform and will later on oblige the platform to release it to DTI if it is subject to complaint.

Cabochan noted that if the platform fails to provide the details, the trade department would go after it as the JAO provides for sanctions regarding the matter. Cabochan also revealed 2022 estimates show that e-commerce enterprises have already hit 2 million in the country, surpassing the DTI’s initial estimate of 750,000 for this year.platforms, from last mile delivery services, from Fintech [financial technologies] companiesCastelo, for her part, told the BusinessMirror, “We encourage MSMEs [micro, small and medium enterprises] to have their business names registered to legitimize their operations and to increase consumer confidence.

 

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