It will enable passengers to buy and pay their tickets at a time that is most convenient for them even outside business hours. It also reduces workload for the tellers and optimizes customer service.
On 08 August 2022, the Chelsea Group will officially launch the first phase of Chelsea Travel which allows passengers to book by just scanning the QR Code. They will be given access to the VIP lane at the ticket outlet so they can immediately pay without having to line up for a long time. The second phase will enable passengers to pay online, skipping the manual transaction with a teller.
Chelsea Logistics Information Technology Head, Efren Bernardino Jr., stressed that passengers crave instant action and want services delivered at the touch of a screen. “Streamlining the booking process of our three shipping lines is challenging yet fulfilling. We recognize that the needs of passengers are dynamic and so is digital technology. We leveraged on the power of technology and the determination of our internal IT team to see this innovation come to fruition.
“As we witness the recovery in the passage business, we are glad to welcome our valued passengers with a user-friendly and unified online booking system. We continue to be committed to our vision of providing unrivalled customer service in the best possible way we can. We are launching not only an online booking system but also a streamlined way of running the passage business, increasing our Team’s productivity and efficiency.
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