Cebu Pacific passengers decry ‘arbitrary’ flight cancellations, Senate probe set

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ICYMI: Carmina Reyes-Romero, a spokesperson for CebuPac, says lightning alerts due to the rainy season lead to sudden flight cancelations. These in turn cause 'consequential delays.'

MANILA, Philippines – Mentions of Cebu Pacific in viral social media posts have increased lately, with passengers recounting how sudden and what they consider “arbitrary” cancelations or rescheduling of flights have caused them additional expenses, missed appointments, and ruined vacations, among other things.

Cebu Pacific, meanwhile, told Rappler on Thursday, June 15, that weather woes, given the onset of the rainy season, are among the reasons for the flight cancelations, which in turn cause “consequential delays.” While he and his wife were already at the airport, they received an announcement that their flight to Iloilo had been moved from 7 pm to 9 pm. But when 9 pm came, airline staff said their plane needed fixing.

“That’s what you get if you fly on a budget. It was ‘business as usual’ for Cebu Pacific,” Goco said. “If Cebu Pacific is overbooking flights, as other passengers say on social media, then the government needs to control that,” said Conde. LONG LINES. Passengers build up at checkout counters of the NAIA Terminal 3 in Pasay City on January 2, 2023, following air traffic system issues on New Year’s Day.refers to complaints of offloading “without any verifiable cause or reason due to the airline’s overbooking.”

 

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