Call Center Outsourcing Philippines: Cynergy BPO – Why 58% of all outsourced programs fail • BusinessMirror

outsourcing has seen the Philippines rise as a dominant player. However, a startling statistic unveils that 58% of outsourced programs don’t meet their financial or CX objectives. What’s behind this? A closer look reveals a multitude of factors., notes, “In my nearly four decades in the global contact center industry overseeing a myriad of outsourcing projects, a consistent pattern has emerged.

Ralf Ellspermann, CSO of Cynergy BPO, concurs with Maczynski, noting, “The prevalent misconception in outsourcing is that all vendors are of the same caliber. Decades in the field have equipped me to distinguish genuine prowess from mere posturing.” The combined insights from Maczynski and Ellspermann, honed over extensive frontline experience on both the provider and client sides, provide Cynergy BPO with a unique perspective.

Additionally, embarking without a clear outsourcing or CX strategy can be a recipe for disaster. Maczynski adds, “Having a robust strategy is essential. Absent clear goals and benchmarks, even well-intended collaborations can meander aimlessly.” A lack of strategic vision and approach complicates the measurement of success, leaving companies without clear direction.

Cynergy BPO’s leadership, boasting unparalleled industry experience, stands as its unique strength. The combined knowledge of Maczynski and Ellspermann, traversing from startups to Fortune 500s, offers clients invaluable guidance.

Philippines Latest News, Philippines Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

World Bank cuts 2023 growth forecast for the Philippines to 5.6%The World Bank on Monday slashed its 2023 growth forecast for the Philippines to 5.6 percent from the 6-percent estimate
Source: MlaStandard - 🏆 20. / 55 Read more »

Indonesia assures Philippines of continuous coal supplyIndonesia has assured the Philippines of uninterrupted supply of coal for its power plants, Energy Secretary Raphael Lotilla said over
Source: MlaStandard - 🏆 20. / 55 Read more »

LIVE UPDATES: Philippines vs Qatar - 19th Asian Games basketballGilas Pilipinas fights for its Asian Games life as it faces Qatar for a spot in the quarterfinals
Source: rapplerdotcom - 🏆 4. / 86 Read more »

‘Chinese boats block Philippines fishers in Panatag’The China Coast Guard has deployed rubber boats around Panatag Shoal to prevent Filipino fisherfolk from entering the lagoon, a fishers’ group said yesterday.
Source: PhilstarNews - 🏆 1. / 94 Read more »

Panel created for Philippines hosting of disaster reduction meetingPresident Marcos has created an inter-agency committee to ensure the country will successfully host the Asia-Pacific Ministerial Conference on Disaster Risk Reduction in October next year.
Source: PhilstarNews - 🏆 1. / 94 Read more »

Election Results (Philippines) | Eleksyon 2022Partial and unofficial election results of Eleksyon 2022. National and local election in the Philippinesincluding results for president, vice president, Senate, party-list, governors, vice governors, provincial board, mayors, vice mayors, and councilors down to the barangay level.
Source: gmanews - 🏆 11. / 68 Read more »