BPO professionals voice their concern about returning to the office - BusinessWorld Online

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Due to long commutes, rising prices, and a lower quality of life, information technology-business process outsourcing (IT-BPO) employees dread the return to onsite work. They are instead asking that their previous work-from-home setup be made permanent.

On April 1, IT-BPO firms registered with the Philippine Economic Zone Authority returned to on-site work after a resolution allowing employees to work from home expired March 31. The said Fiscal Incentives Review Board resolution was implemented in response to the coronavirus disease 2019 pandemic.

“They want us to spend more, on top of the rising prices for food,” he said, adding that salaries have not increased despite inflation. As pointed out by Dom, who belongs to the Alliance of Call Center Workers, the nature of the industry is remote work. Paolo said employees should be given a choice on how they want to work — whether onsite, WFH, or hybrid.

 

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