"Thank you for your understanding and support. We are pleased to inform you of the successful resolution of the duplicate transactions on affected BPI accounts," the bank wrote in a Facebook post published at 6:30 p.m.
Minutes before users experienced technical issues on the app, BPI released a statement on Facebook, which says that the online duplicate transactions were experienced by clients on Dec. 30 to 31. The bank added that it is solving the problem within the day.
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