Customs Commissioner Bienvenido Rubio has recognized the commendable work done by the Intelligence Group, awarding it with a Certificate of Commendation for its high resolution and compliance rates in addressing concerns coursed through the Citizens’ Charter Complaint Center.
The bureau obtained a compliance rate of 91.13% for the 72-hour compliance period, and an overall resolution rate of 96.55% in compliance with Executive Order No. 6 Series 2016. “Let us maintain our responsiveness and ensure that we observe the Anti-Red Tape Act and the Ease of Doing Business Law in furtherance of simplifying administrative procedures and improving efficiency in the delivery of government services,” Rubio said.
The CIIS men assigned at the Manila International Container Port led by Field Station chief Alvin Enciso also received three commendations for its seizure of more than P24 billion worth of contraband, counterfeit, and illegal goods.
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