With e-commerce growing in the Philippines, the industry should take advantage of opportunities by going digital to meet evolving customer expectations, Shipsy Chief Executive Officer and Co-Founder Soham Chokshi told“Almost 51% of shoppers return their orders if they don’t arrive on time,” Mr. Chokshi noted.
“Advanced geocoding converts poor-quality addresses into exact latitudes and longitudes. The coordinates are displayed as a clear polyline on the driver’s mobile app leading them to the exact customer location,” he said. “Such tools provide predictive visibility to customers in terms of the expected time of arrival, along with allowing them to track delivery progress in real-time,” he noted.The company is optimistic about the Philippine logistics industry in 2023, citing the government’s efforts to boost digitalization.
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