Apple apologized on Wednesday for letting contractors listen to commands that users give to its voice assistant Siri. The company is now promising changes.
In a blog post Wednesday, Apple said it will require users to opt in to having their recordings listened to by human reviewers, rather than having this be the default. And only Apple employees will be allowed to listen to audio samples of the Siri interactions, rather than contract workers."We know that customers have been concerned by recent reports of people listening to audio Siri recordings as part of our Siri quality evaluation process," Apple said in the post.
These moves come in the wake of months of media scrutiny over tech companies relying on real people to review recordings from voice assistants, often unknown to the user. The coverage has served as a stark reminder that many consumer tech products are not simply supported by faceless algorithms and artificial intelligence, but instead require a human touch in order to improve.
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