Viva Jets CEO: Flight delay compensation long overdue -- but FG must fix airports infrastructure

Erika Achum, the chief executive officer of Viva Jets, says the federal government’s decision to compel domestic airlines to compensate travellers for flight delays and cancellations is long overdue.

Tilting toward the industry’s regulation, Achum said there is nothing new about the federal government’s position, noting that implementation has been the problem all along.“The issue of compensation is actually long overdue. It’s not anything new. We actually have the civil aviation Act, and also in part 18 of the Nigerian civil aviation regulations, which talks about air transport economics,” he said.

Achum, however, said the problem is not entirely the fault of airlines, adding that the infrastructural gaps in the country’s airports must be addressed.“The issues with flight cancellations are not 100% the fault of the airlines because there are issues with infrastructure that need to be addressed as well,” the CEO said.

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