Telecoms record 9,077 service outages in Q2 2020, says NCC

Mobile network operators in the country recorded 9,077 cases of service outages on their networks in the second quarter of the year, the Nigerian Communications Commission , has said.The statement said this resulted in unexpected disruptions to operators’ network quality of service delivery and intermittent quality of experience by the consumers.

While 4,972 were triggered by incidences of fibre cuts from construction activities and vandalism, 520 cases were as a result of incidences of generator and battery theft at sites. Mr Adewolu advised all stakeholders to join hands with the commission in enlightening all citizens on the need to protect the telecom infrastructure in their domain without which quality of service delivery will be hampered.

“Also, service providers must embark on pervasive consumer education and enlightenment campaign about data usage and billing to ensure their subscribers have all the required information to make informed decisions so as get value for money spent. Operators also need to train and equip their customer care personnel on consumer complaint management as well as ensuring that consumer complaints are resolved conclusively and in line with the revised service level agreement.

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