Rising to the new reality of digital postal services, By Inyene Ibanga

E-commerce stands at the forefront as the driver of innovation in the postal services because competition in the e-commerce market provides positive incentives for all market players, parcel carriers and retailers, and tends to spur the development of new delivery solutions.

It is responding to these challenges by steadily adopting innovative automation for enhanced productivity, diversification into the provision of data documents and digital services , and creation of digital interfaces for seamless connection between customers and the delivery workers. From all indications, NIPOST is poised to reinvent itself by fully adopting digital technologies to drive its operations to achieve an optimal level of productivity and efficiency, through the provision of digital customer-centric products and services.

He said: “The global post has this year focused on ways and means of harnessing a better World with improving living standards for humanity after recovering from the clutches of the pandemic. It is a fact that the post is a fundamental instrument to the equality of all citizens. The Post Offices creates free entry and businesses to all ages, classes, races, and religions.

Considering assurances by the Minister of Communications and Digital Economy, Mallam Isa Ali Pantami, that the unbundling programme of NIPOST is at the final stage, Nigerians are looking forward to seeing a postal service driven by technology and innovation to deliver quality service that is crucial to communities.

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