Transport company, Peace Mass Transit has lost its legal battle in a matter bordering on refund of money to passengers for trips not undertaken.DAILY POST reports that the policy is mostly used by service providers to prevent returning payments made to them by their clients/users.
The incident that led to the suit occurred on the 10th of February, 2021, when the Plaintiff purchased a ticket from the Obollor-Afor branch of Peace Mass Transit Limited to convey him to Enugu. When the Plaintiff tried to explain to them that their policy was unlawful, as the law mandates them to refund fares for services that have not been provided they retorted in a rude manner, prompting the learned counsel to leave their park and seek alternative means of traveling back to Enugu.
The Plaintiff, represented by his lawyers, led by Barr. Tochukwu Odo, among other grounds, argued that the Federal Competition and Consumer Protection Act 2018 is the primary law on questions of consumer transaction in Nigeria and that by virtue of section 120 of the law, the consumer has a right to cancel any advance booking, reservation or order for any goods or services subject only to the deduction of a reasonable charge by the service provider.
Source: News Formal (newsformal.com)
All this transport companies need to learn their lesson
That was how God is Good motors made away with my money some yes ago
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