on Monday, said hiring in back-office functions such as human resources will slowly fade out as he believes AI would literally replace them.non-customer-facing roles, he could “easily see 30 percent of that getting replaced by AI and automation over a five-year period.”the simulation of human intelligence processes by machines, especially computer systems
. Specific applications of AI include expert systems, natural language processing, speech recognition, and machine vision“More mundane tasks such as providing employment verification letters or moving employees between departments will likely be fully automated,” Krishna said. “Some HR functions, such as evaluating workforce composition and productivity, probably won’t be replaced over the next decade.“IBM currently employs about 260,000 workers and continues to hire for software development and customer-facing roles. Finding talent is easier today than a year ago.”about 5,000 workers once completed. However, Krishna said IBM has added to its workforce overall, bringing on about 7,000 people in the first quarter.
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