The bank should also be notified when customers are suspicious of fraudulent activities on their account. Incidents such as receiving one time password when no such request has been made or debit alerts when the customer has not made any transactions should be promptly reported.
Also, asides notifying the bank upon loss of bank account token, phone number or sim card that is linked to one’s bank account, customers should immediately call their bank when email address that is linked to their bank account is compromised. The bank should be immediately notified upon the suspicion that the customers’ bank account vis-à-vis ATM card pin number, mobile and/or online banking applications and other electronic channels have been compromised.Many bank customers over time, have been consistently bombarded with scam emails purportedly from their banks and some have fallen for the tricks of the fraudsters, thereby losing their funds in the process.
This type of scam is referred to as phishing. Cybercriminals design emails to look like they came from a legitimate bank, government agency, or organisation. In these emails, the sender asks recipients to click on a link that takes them to a page where they will confirm personal data, account information and other sensitive data.
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