directed towards African fintech startups was captured by a select group of ten fintech ventures; with South Africa leading the pack with four fintech companies, followed by Nigeria with three.
While they do that, responses from their customer support team can be quicker and more robust, with about 90% to 98% of all issues resolved within 24 hours, using multiple channels including in-app live chat, calls, emails and social media. In building apps with easy-to-use products, while precaution remains the best protection against fraud, fintech companies should also run safety workshops to educate users on securing their wallets against the risk of fraud attacks.
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