The General Manager, West Africa, British Airways, Mr Kola Olayinka, on Thursday, apologised to the affected passengers.
He stated that the decision to delay or divert flights was made by the airline’s pilots who were trained to handle such situations in consideration of the safety and security of the passengers and crew. “We would also like to use this opportunity to encourage passengers to send receipts of expenses incurred during this period to our customer relations team on standby to process the reimbursements and also attend to queries.”
He said, “Regrettably, in this unique case, most hotels were taken up by passengers of airlines that were earlier diverted to Abuja. The direct result was the inadequacy of accommodation.“We also ensured the safety of the remaining passengers by accommodating them in a dedicated area provided by Sheraton where we provided meals and drinks.”
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