Customers of Nigerian bank stranded, unable to access accounts for weeks

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But despite the declaration that the exercise has been concluded by the bank, many customers as of Monday were still stranded at the various branches of the bank that were visited by our reporters.Many who spoke to PREMIUM TIMES said the situation had persisted for weeks while others said they began to experience difficulties in accessing their accounts within the last month.

As of 2 p.m., customers at the Abuja head office in Garki Area 3 were still unable to access their funds. “For the past three weeks, I have been able to collect just N10,000. Today again I came all the way from Nyanya to Wuse and they are telling us the same thing,” Mr Shola said. Mr Shola urged the CBN and the Federal Competition and Consumer Protection Commission to help resolve the “pathetic” situation.On X, a microblogging platform, Heritage Bank customers have been expressing their dissatisfaction with the poor service in recent days, often tagging the CBN for prompt action.

David, another frustrated customer, urged for intervention, saying: “Please help us call Heritage Bank out oooo. We have been going there for two weeks now. No money, you can’t make transfers, and you can’t pay in. They said we can’t transfer unless they are authorised from their headquarters. If they want to die, let them give us our money oooo.”

However, the official said another mail has since been sent to the customers indicating the successful completion of the exercise. In its latest mail to customers, Heritage Bank simply wrote: “Successful completion of the scheduled system maintenance on our platforms,” noting that all services are now fully restored.However, customers have continued to lament their inability to withdraw from their accounts, saying nothing has been resolved by the bank.

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