“In carrying out their job, our trained engineers will deploy globally accepted safety procedures and practice social distancing, and all that is required to contain the spread of COVID-19 .”
Ikeja Electric (IE) has announced the suspension of all disconnection activities of non-paying customers for a period of two weeks effective April 1, due to the lockdown of Lagos State caused by COVID-19 .
President Muhammadu Buhari had on Sunday in a nationwide broadcast announced the 14 days lockdown Lagos State, Ogun and the Federal Capital Territory, from 11 pm on March 30, as part of efforts to contain the spread of coronavirus.Soetan said the suspension of the disconnection activities was to ensure that customers who could not afford to pay their March bills due to the closure would continue to enjoy supply until the stay at home order was lifted.
According to her, customers who wish to pay their bills can also do so using any of the DisCo’s designated online payment platforms.She said: “Our prepaid customers can buy energy online using any of your preferred online banking or merchant platforms. You can also visit our website to purchase vending units.
“In line with treating our customer first, using technology now policy, our customer service representatives will be available to respond to all your complaints and inquiries in a prompt and professional manner.“We will leverage our world-class communication tools online and via social media to attend to your complaints and inquiries while also increasing the turnaround time for resolution.
“All employees on essential services throughout this lockdown period are committed to ensuring that you get the best customer service and have been mandated to deliver in line with our processes and best practices.“We, therefore, implore you to avoid giving any monetary inducement to any of our employees as we carry out the job of serving you better.
“At Ikeja Electric, the job is not done until it is done. It is our job to serve you.“In carrying out their job, our trained engineers will deploy globally accepted safety procedures and practice social distancing, and all that is required to contain the spread of COVID-19.”
While urging IE’s customers to cautiously observe the stay at home order and other safety measures, she noted that defeating the pandemic requires a collective effort by all and sundry.She said the DisCo was committed to ensuring that its customers enjoy steady and quality supply throughout the difficult period and beyond.
Soetan said: “We recognise the fact that electricity supply is critical to our ability to stay safe, clean and indoors.“As one of the companies designated as essential services, we have put measures in place to ensure that our engineers and technicians are available to clear all forced and unforced outages, while also continuing with preventive maintenance programmes.
“We, therefore, solicit the support of customers to cooperate with our staff as they carry out their duties, while we restate our commitment to deliver a steady electricity supply in line with our allocation.” Read more: The Guardian Nigeria »
COVID-19: Ikeja Electric suspends disconnection of customers Ikeja Electric (IE) has announced the suspension of all disconnection activities of non-paying customers for a period of two weeks effective April 1... Good news Thank you so much Ikeja Electric. I hope someone will beg BEDCpower to kindly give us light. It is two weeks we had light. good news indeed
COVID-19: Ikeja Electric suspends disconnection of electricity during lockdownNigeria’s electricity distribution company, Ikeja Electric Plc, has announced that non-paying customers within its franchise network will not be disconnected during the two-week stay-at-home period... To even think of this makes them mad But there's no light here It's a lie I saw them opposite my street yesterday.
Mike Adenuga donates N1.5bn to COVID-19 fundsMike Adenuga Foundation (MAF), established by a billionaire, Dr Mike Adenuga Jr., on Monday donated N1.5 billion to Federal Government 500 million The best way to donate money go out and share it with Nigerians this foolish Government will loot all the money you are donating tomorrow they will come out to lie to us
COVID-19: Nigerian student dies of Coronavirus - Daily Post NigeriaBassey Offiong, a US-based 25-year-old graduating Nigerian student has died of Coronavirus . Bassey was expected to graduate with a chemical engineering 💔 Rip so sorry.
COVID-19: Our samples tested negative - Anambra Govt - Daily Post NigeriaThe secretary to the Anambra State government, Prof Solo Chukwulobelu has said all the samples from the state sent to Irua in Edo State for testing have Did you confirm he wasn’t drinking ? It's not HIV test please
COVID-19: Ganduje arrests defaulters, orders their prosecution - Daily Post NigeriaAgainst the backdrop of COVID-19 and in an effort to have total compliance with the directive given by the Kano State Government, of boundary closure