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He further recounted how he, along with his family, was publicly humiliated when the manager of the KFC outlet declared, “NO WHEELCHAIRS ALLOWED.” “Our group paused in confusion, before my brother, Taiwo, asked what she meant. She refused to listen to reason and stood her ground that at @kfc @kfcnigeria Murtala Muhammed branch, wheelchairs and wheelchair users of all shapes and sizes were not permitted in the premises and we should leave immediately.
Furthermore, KFC, reportedly owned by an American, announced plans to conduct sensitivity training for all employees to prevent similar incidents in the future. “We are actively exploring solutions to equip our team members and establishments better to ensure that every guest feels genuinely welcomed and that we deliver empathetic customer service that proactively addresses the diverse needs of each guest,” the statement said.Earlier in a statement on X, the Authority confirmed their active engagement with KFC management.
She explained that FAAN has instructed the KFC management to issue a written apology to the affected PRM. Additionally, the management must prominently display a policy statement of non-discrimination at the entrance of their facility at MMIA before resuming operations.
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