Wendy’s FreshAI will debut in June 🍔🍟
Wendy's is partnering with Google Cloud to bring Wendy's FreshAI technology to one of its Columbus-area restaurants. The AI tool can have conversations with customers, generate responses to questions and understand order requests. DUBLIN, Ohio – Wendy’s is partnering with Google Cloud to bring artificial intelligence to a Wendy’s restaurant in Columbus, where the company is headquartered.
Wendy’s FreshAI will debut in June at a Columbus-area Wendy’s restaurant, though no specific location was given. The tool will be powered by a number of AI offerings, including Vertex AI and large language models, which have data from Wendys’ menu and are integrated with the restaurant’s Point of Sale system. Wendy’s FreshAI will be able to have conversations with customers, generate responses to questions and understand order requests.
Wendy’s plans to use its finding from the pilot launch in Columbus to enhance the experience in future expansions at more restaurant locations. The company says approximately three-quarters of customers prefer using drive-thru service, and the Wendy’s FreshAI tool can help improve that process for both customers and employees.
“Wendy’s introduced the first modern pick-up window in the industry more than 50 years ago, and we’re thrilled to continue our work with Google Cloud to bring a new wave of innovation to the drive-thru experience,” Wendy’s President and CEO Todd Penegor said in a.
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