.Wendy's is working with Google to automate its drive-thru service, the latest example of artificial intelligence being incorporated into everyday life. Wendy's will begin rolling out the AI-powered software in June at a Columbus, Ohio, restaurant.
The fast food company will begin rolling out the AI-powered software in June at a Columbus, Ohio, restaurant as part of an experiment to see how the technology holds up under long lines and stress, according to the Wall Street Journal. The AI will be powered by Google's large language model, the software that powers the algorithm beneath the chatbot. The bot will be trained to sell Wendy's products and understand various relevant terms.
While a conversation about ordering a cheeseburger may seem simple in principle, researchers note that the process will be pretty complicated for the program."You may think driving by and speaking into a drive-through is an easy problem for AI, but it's actually one of the hardest," said Google Cloud CEO Thomas Kurian. This includes learning to process extra noise, such as music or children in the background.
Wendy's is the latest business to be affected by the increasing use of AI in the corporate world. Companies such as IBM, Samsung, and Chegg have reported seeing their operations significantly affected by AI.
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