Ian Burton, from Salisbury, was initially refused a refund as he had signed for the delivery.
Consumers are being warned to film themselves opening Amazon deliveries after a Salisbury man's £1,300 iPhone was switched for a packet of dog food.
The online retail giant initially refused to refund the sum because Mr Burton had signed for the delivery.Mr Burton, 69, told You and Yours he initially thought there had been a simple mistake. He said that he had reported it to the police, but was told Amazon would need to investigate if the switch had occurred at one of its fulfilment centres and then refer it to the relevant force.Within minutes of being contacted by You and Yours, Mr Burton received a call from a representative of Amazon who apologised for the situation.
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