When Frontier Airlines fails to send Marcus Mann a confirmation for his airline ticket, he tries to find out what went wrong. After losing $583, he’s not getting any closer to the truth.
I booked a roundtrip flight from Dallas to Denver on Frontier Airlines recently. Frontier charged my wife’s credit card $583 on the same day. I never received a confirmation email. Frontier does not have a way to call anyone — there’s no customer service phone number — so I emailed the airline. I received a message from a reservations specialist the next day, who asked for my flight details. I provided them, but never heard from her again.
I would like to be refunded $583. I never received a confirmation email and was not able to take the flight. Can you help?Frontier should have sent you a flight confirmation. If it didn’t, it should have at least responded to your emails by sending you a confirmation. Your ultimate solution — a credit card dispute — made perfect sense. Your airline charged you but didn’t send you a ticket.
This may be the biggest takeaway from your case. If you’re booking online, always put the domain of your airline or online travel agency on a white list so that important emails don’t end up in your spam folder. By the way, good job on spotting that scam! Many people have fallen for the airline call center scam, particularly Frontier customers who want to talk to someone. Never give your credit card number out to a third party like this.Travel Troubleshooter: Windstar promised an all-inclusive package. Now it’s refusing!
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