A day before Satrupa Kagel’s flight from Tokyo to San Francisco, she finds out that American Airlines has canceled her ticket. Is she on the hook for the $3,548 that she had to spend for a la…
I’m an American Airlines frequent flier, and I recently booked an award ticket with Japan Airlines, an American partner. The flight was from New Delhi to Haneda Airport, then on to San Francisco.A couple of days before my flight, I called American Airlines to upgrade the Japan-to-United-States leg of my trip to business class. Unfortunately, the agent canceled my entire ticket without telling me. I got off the phone thinking that my ticket was still valid.
But why didn’t it? In reviewing your correspondence with the airline, I can find no obvious reason. By the way, great job on keeping all the emails. Those are your key to a fast resolution. By the way, you can find the names, numbers and email addresses of all the American Airlines customer service executives on my consumer advocacy site,. A brief, polite email to one of them might have prompted another review of your case. It looks like you tried to reach out to the executives, but didn’t get an answer.
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