Yum! Brands expects to use the tech for all its brands globally in the future.
plans this week to use voice AI technology across hundreds of U.S. Taco Bell locations by the end of 2024, with hopes of using the tech at its other brands like KFC and Habit Burger globally in the future.
A Taco Bell employee delivers an order to a customer at the drive-up window of the restaurant on March 31, 2020 in Hollywood, Florida.While the company did not directly address if this could indicate any reductions in staffing, Yum! Brands stated that the "benefits include easing task load for team members, improving order accuracy, providing a consistent, friendly experience, and reducing wait times, while driving profitable growth.
"With over two years of fine tuning and testing the drive-thru Voice AI technology, we're confident in its effectiveness in optimizing operations and enhancing customer satisfaction," he said.Voice AI is also being tested at five KFC locations in Australia and has thus far, according to Yum!, been "positively received by consumers and restaurant team members.
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