Yum! Brands, which operates Taco Bell, said it was rolling out Voice AI to hundreds of restaurants by the end of the year.
The next time you ask for extra mild sauce at the Taco Bell drive-thru, a human might not be there to begrudgingly respond.Yum! Brands, Inc. announced Wednesday it's expanding its use of voice AI technology across hundreds of Taco Bell locations in the U.S. by the end of this year, specifically focused on the drive-thru sector. That means you'll have to head inside if you want to have a real person-to-person convo about your Crunchwrap Supreme at some of its 7,400 U.S. stores.
Restaurants implementing AI, self-ordering kiosks in 2024Taco Bell now joins many of its rivals who have recently incorporated AI technology in the ordering process. Last year, Hardee's, Carl's Jr. and Wendy's all said they were testing out automated ordering, all also claiming it would enhance the customer and crew experiences.
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