Friday's front page: Energy firms ordered to stop force-fitting prepay meters in Britain's poorest homes From deankirby_ TomorrowsPapersToday
how an eight-month-old baby ended up in hospital with pneumonia after living for days in a house without gas and how a girl suffered a severe asthma attack after mother was unable to heat their home.EDF said: “EDF only seeks to move a customer to prepayment without their consent as a very last resort and only when we determine it is safe and practical.
The firm added: “We regularly review and update these processes and so we are confident they are fit for purpose. Nonetheless we are currently reviewing them again to reconfirm they are robust and see if we can make any improvements.“We have suspended forced installation of prepayment meters while we conduct this latest review.”
. We would not switch a customer to prepayment without advanced notice and installing a prepayment meter is always a last resort, only after we have exhausted all other options to speak to and work with customers on debt repayment.
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