The move comes as an investigation revealed debt collectors working for British Gas forced their way into the homes of vulnerable customers.
EDF said it forced customers onto prepayment meters only as a"very last resort" when other avenues have been exhausted, and the company is understood to have acted out of caution rather than in response to evidence of bad practice.The boss of British Gas' owner, Centrica, has said
In a statement it said:"We regularly review and update these processes and so we are confident they are fit for purpose. Nonetheless we are currently reviewing them again to reconfirm they are robust and see if we can make any improvements. We have suspended forced installation of prepayment meters while we conduct this latest review.
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