Editor's Letter: The setup:
I've been accused of altering the world to suit myself. A fair assessment of the evidence: disabling a Glade PlugIn stinking up my building's mailroom, traveling with tools to remove flow restrictors from hotel showers, asking for a TV-B-Gone for Christmas, and adjusting the steering column and display on my beloved's Ford Escape whenever I drive it. I'm not alone. In fact, carmakers tap into our innately human desire to customize things.
My philosophy is to let specialists do their thing. Engineers should set up a car's ride and handling, not owners. Car experts who understand that phones and cars have different requirements should design displays and controls. While some adjustability is welcome, too much leads to what psychologist Barry Schwartz dubbed the paradox of choice—too many options stifle decisions and create stress. Throw in a confusing interface and, well, I'll never leave this parking spot.
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