Delta issues apology to passengers after CrowdStrike outage along with bonus miles, reimbursements

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Delta issues apology to passengers after CrowdStrike outage along with bonus miles, reimbursements
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At least 2,537 flights were canceled and 8,376 were delayed in the U.S.

CHARLOTTE, NORTH CAROLINA - JULY 23: A Delta Airlines plane sits on the tarmac at the Charlotte Douglas International Airport on July 23, 2024 in Charlotte, North Carolina. Delta Airlines has canceled and delayed hundreds of additional flights as problems from the outage caused by the Crowdstrike software update continue into a fifth day.

“Please accept our sincere apologies for the disruption to your recent travel plans caused by a vendor technology outage affecting airlines and companies worldwide,” the airline said. “Delta teams have been working tirelessly to restore our operation to get our customers safely to their final destinations. We understand that unexpected disruptions like this are difficult for everyone and do not reflect the operational reliability and experience you have come to know and expect from us.

The apology comes several days after a wave of IT outages swept across the globe on Friday morning, causing thousands of flight cancellations and stalling internal and external systems across a variety of industries including hospitals, banks, stock exchanges and other institutions, as some Microsoft-based computers ceased to work.

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