Delta Air Lines struggled for a fourth straight day to recover from a worldwide technology outage caused by a faulty software update, stranding tens of thousand
FILE - A Delta Air Lines plane leaves the gate on July 12, 2021, at Logan International Airport in Boston. Planes packed with summer travelers boosted Delta Air Lines to a $1.11 billion profit in the third quarter, and the carrier said Thursday, Oct. 12, 2023, that it expects revenue to keep rising into the holiday season. s of passengers and drawing unwanted attention from the federal government.
Transportation Secretary Pete Buttigieg spoke to Delta CEO Ed Bastian on Sunday about the airline's high number of cancellations since Friday. Buttigieg said his agency had received "hundreds of complaints" about Delta, and he expects the airline to provide hotels and meals for travelers who are delayed and to issue quick refunds to customers who don't want to be rebooked on a later flight.
Delta has canceled more than 5,500 flights since the outage started early Friday morning, including at least 700 flights canceled on Monday, according to aviation-data provider Cirium. Delta and its regional affiliates accounted for about two-thirds of all cancellations worldwide on Monday, including nearly all the ones in the United States.
Other airlines that were caught up in the first round of groundings also returned mostly to normal operations by Monday. That included American, Spirit, Frontier and Allegiant.
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