Chase Bank announced new restrictions on using Zelle for transactions originating from social media platforms. Effective March 23rd, 2025, Chase may decline or block payments linked to social media marketplaces or messaging apps to mitigate fraud risks. The bank aims to prevent scams by requiring additional information from users when adding payment recipients to Zelle, including the payment purpose and contact details. This move follows a lawsuit filed by the Consumer Financial Protection Bureau (CFPB) against Zelle and its parent banks for failing to protect consumers from widespread fraud.
Chase Bank is going to make it harder to use Zelle for transactions stemming from social media. In an update to its policy on Zelle , Chase says it may “decline or block” payments related to purchases from social media marketplaces or messaging apps, as spotted earlier by Bleeping Computer.
” This change follows a lawsuit filed in December by the Consumer Financial Protection Bureau , which accuses Zelle and three banks that own it of failing “to protect consumers from widespread fraud.” At the same time, the CFPB is losing information from its website and social media channels along with employees as the Trump administration and Elon Musk-directed Department of Government Efficiency make cuts.
Zelle Chase Bank Social Media Scams Fraud Prevention Consumer Protection
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