Voice-enabled fraud could be the next big opportunity for criminals Sponsored by BiznessReporter
of Nancy Pelosi’s voice and slurring her speech could wreak havoc on a public figure’s reputation.
Pindrop’s report showed that consumers have continued to engage in unsafe online behaviour, using weak or identical passwords across multiple accounts. A recent Pindrop survey on security habits revealed that consumers are more worried than usual about fraud during the pandemic, although they aren’t taking any extra steps to protect their personal information or data – a mistake that could be costly for themselves and their employers, since many are working from home.
In addition to consumers’ poor data security habits, many businesses employ outdated security methods, such as relying solely on call centre agents to detect fraudulent callers, rather than employing sophisticated technology to assess the risk of every call. Weak protection, such as phone channel security, has been very slow to adapt to the rapidly changing fraud landscape. Security has primarily been through Knowledge Based Authentication or pre-recorded phrases, both of which are now outdated.
Allows frictionless enrolment and multi-factor authentication that results in significantly higher enrolment rates than currently achievedWith continued advances in technology and fraudsters increasingly growing more sophisticated in their attacks, businesses will need to continue to evolve their fraud prevention strategies to keep up. Additionally, they will need to continue to educate consumers about online security best practices.
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