KLIA achieves perfect score in global airport survey
Mohd Shukrie also said MAHB will continue to enhance offerings in line with its brand promise of hosting joyful connections at the airport.. — Picture by Miera Zulyana
Among the main contributors to the improved service levels at KUL last year were the implementation of the new travel protocols that achieved full score for the ASQ element of “feeling of safe and secure”, the newly refurbished washrooms for the element “cleanliness and availability of washrooms”, and the exceptional customer experience provided to passengers for the “courtesy and helpfulness” element.
New travel measures, including the implementation of safety protocols such as robust high-end thermal scanners and sanitisation through UV light, have been implemented efficiently at KUL to provide a heightened experience in passenger safety and comfort. Among on-going projects include baggage handling system, replacement of new aerotrains, and implementation of quick wins to further restore passenger confidence.
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