Reader complaints and concerns about travel have not slowed even slightly as the country has eased its way out of lockdown and, if anything, we are getting more complaints now as some travel operators continue to let themselves down when it comes to communicating with their customers and offering them comfort at a time of great distress.
“The reality is consumers have been left in a no-man’s land and have seen their rights trampled over without any consideration for the fact that they paid in advance for trips with all that money now held by airlines and travel companies,” he said. While the Government is willing to strengthen its warnings about travelling abroad it seems unlikely to tell airlines to cancel flights or ban foreign travel in the face of warnings from senior public health officials about the dangers of holidaymakers coming here or returning from trips abroad. There is set to be a full Cabinet meeting today, which will decide on what happens next.
In response to this query an Aer Lingus spokeswoman said records had been checked and no voucher application had been found. She said our reader was “entitled to a voucher for the full value of his ticket.”“One aspect of the whole Covid travel thing that is ignored is the way Aer Lingus are creating a catch-22 to avoid claims on transatlantic flights,” his mail started. Although we were somewhat miffed that he had not read our voluminous coverage of this very topic in recent months, we read on.
The trip was due to start on July 16th but “between US not letting people in and the whole Covid-19 issue, we decided it was best to look at cancellation options and that is where the surprised good and bad popped up,” he wrote.
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